I’m Matt, a UX Researcher based out of Austin, TX.
I am an experienced technology professional having spent the past decade working across the software sector in a variety of customer-centric roles, most recently as a researcher at both Atlassian Software and PayPal. I translate users’ expressed needs - whether tacit or explicit - into concrete and actionable recommendations.
I am currently pursuing a master’s degree in Human-Computer Interaction at the University of Texas at Austin full-time.
Note: The password to access my portfolio is available in the header of my full resume. Resume is available upon request.
2023
Sr. UX Researcher (Checkout), PayPal
2021 to 2023
UX Researcher (Growth), Atlassian
2019 to 2021
Senior Customer Success Manager (On-premise, Enterprise), Atlassian
2018 to 2019
Customer Success Manager (On-premise, Enterprise), Atlassian
2017 to 2018
Customer Success Manager (Jira Software Cloud), Atlassian
2015 to 2017
Presales Engineer (Jira Software, Portfolio for Jira), Atlassian
2014 - 2015
Billing and Licensing Operations Specialist, Atlassian
2013 - 2014
Account Manager, 58phases
Experience
University of Texas Austin, TX
Master of Information Studies, Human-Computer Interaction [expected 2026]
Princeton Theological Seminary Princeton, NJ
Master of Theology, Systematic Theology [degree incomplete]
Gordon-Conwell Theological Seminary South Hamilton, MA
Master of Divinity, Systematic Theology
Cornell University Ithaca, NY
Bachelor of Science, Applied Economics and Management